People-centred new product & medical device development

Our human factors for medical device design services ensure products are intuitive, safe, and compliant with global regulatory standards. By integrating usability engineering early in the development process, we help identify potential user errors, improve device interaction, and support both FDA and MHRA expectations for human factors validation.

Through formative and summative usability testing, we gather real-world insights from representative users to refine interfaces, instructions, and ergonomics. This evidence-driven approach reduces risk, enhances user experience, and leads to devices that perform reliably in diverse healthcare settings.

HD’s collaborative team combines deep experience in medical device design and development with human factors expertise, ensuring that every decision — from concept sketch to clinical use — is informed by user needs and practical context. Our structured yet flexible human factors engineering process helps clients accelerate approval, minimise redesign costs, and ultimately deliver safer, more effective healthcare technologies.

We are advocates for user centred design. Whilst we have a network of specialists, healthcare professionals, and users in a number of sectors, we also harness your network throughout the design and development process.

Benefits of Human Factors Engineering

Beyond grave scenarios, there are many wider benefits to incorporating HFE into device design & development including;

  • Devices that are simpler to use, with easier to read controls and displays
  • Better user understanding of the device itself and its role in treatment
  • Devices that are easier to maintain and repair
  • Reduced demand for customer support because customers are better able to operate and troubleshoot a product or device without seeking outside support
  • Therefore, fewer returned products that are deemed “defective” by users, when there is no technical failure of the product or medical device
  • More intuitive or, ‘user friendly’ devices, which reduces the reliance on manuals and the need for training / retraining
  • Improved adherence to medication regimes
  • Reduced time to market due to reduced regulatory review times, owing to the creation of a complete and convincing submission package from a usability engineering perspective
  • Wider inclusivity

Our Human Factors Engineering Capabilities

In addition to our multi-disciplinary in-house team, we utilise our network of industry experts to ensure impartiality and provide services to support you with;

  • Market & User Profiling
  • User Research; including Focus Groups and User Observation
  • Risk Management as it relates to Usability Engineering
  • Contextual Enquiry and Observation
  • Preparation of Use Specification(s)
  • Preparation of User-interface Specification(s)
  • Definition of Use Scenarios
  • Design of Wireframes and Screen Templates
  • Design of Training Materials
  • Design of Information and Packaging including IFU’s
  • FMEA & FTA
  • Task Analysis
  • Device Verification & Validation Planning
  • Formative Evaluations
  • Support in Conducting Summative Evaluations

 

Image showing the use of a patient delivered drug and human factors

Our Latest Thinking & Work in Human Factors Engineering

Haughton Design
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